Summary
Corporate Training Manager responsible for developing and executing Americas training strategy to enhance customer experience at store level. Role partners with leadership and HQ to design, measure, and continuous improve training programs, with travel within the US and Mexico and up to 30% travel required. The position builds onboarding and learning initiatives, monitors learning tool usage, and ensures consistent adoption of training across the region.
Responsibilities
- Strategize and develop Americas training priorities, calendar, and execution in partnership with leadership and HQ
- Measure program success through KPIs, metrics and mystery shops and act on insights
- Develop and continuously improve training programs for brand ambassadorship, storytelling, client journey, styling, and product strategies
- Assess regional and by-door training needs and create action plans with retail managers
- Ensure consistent delivery and follow up of training across stores and channels
- Cascade training information and oversee approval of training content and execution
- Build and facilitate in person and virtual onboarding programs for all employees
- Monitor usage of learning tools and conduct training needs analysis across the region
Requirements
- Minimum 5 years experience in a training role with at least 3 years at managerial level preferred
- Proven track record of executing successful training programs
- Understanding of luxury retail, client experience, selling skills, and luxury jewelry and gemstones
- Strong coaching, presentation, and public speaking skills
- Advanced organizational skills and ability to manage multiple assignments
- Ability to adapt training to varied participant skill levels
- Proficient in MS Office with particular expertise in PowerPoint and graphic attention to detail
- Ability to travel up to 30% and fluency in English; Spanish preferred
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