eCommerce Customer Care Associate

Customer Service Associate E-Commerce Bilingual French/English – Remote

Reporting to: Customer Care Leader

Full-Time Permanent

Harry Rosen Inc.

Central Office 77 Bloor St. West

Remote work environment

As the leading high-end men’s wear clothier in Canada, Harry Rosen has an exciting and challenging opportunity for a Full-time Customer Service Associate, as part of our Ecommerce Customer Care Team. If you have a strong interest and passion for fashion & customer service – this is an ideal role for you.

We have been in business for more than 65 years and take pride in our status as a leader in the retail industry in Canada, and in our dedication to delivering an exceptional product and outstanding customer experience.

If you have a strong interest in retail, customer service, and fashion – this is an ideal role for you.

Responsibilities:

• Responding to incoming customer inquiries via telephone, e-mail, and live chat
• Following-up with clients on E-commerce, Loyalty program, and other miscellaneous inquiries
• Participating in fraud prevention
• Sourcing products for order fulfillment and overseeing order delivery
• Processing returns, refunds, and other adjustments
• Liaising with Logistics teams to ensure timely order processing
• Working with internal and external partners to ensure client needs are met
• Fielding gift card inquiries and processing and shipping of gift cards
• Maintaining accurate records of your work
• Fulfilling other requests/special projects

The successful candidate will have the following background/experience:

• Must be available to work Full-time (Tuesday thru Saturdays, 9:30 am – 5:30 pm Est weekly)
• Remote Work (Wfh)
• (Available to work evening, weekends, and holidays, based on business needs)
• 1-2 years of experience in a strong client service role preferably in a high-end retail environment
• Excellent phone etiquette, communication, and relationship-building skills
• Excellent organization and time-management abilities
• 1-2 years of office administration experience is an asset
• Strong attention to detail
• Strong initiative and can-do attitude
• Ability to work effectively under pressure and act as a self-starter
• Bilingual (French) – verbal & written required

Our Commitment

We are in the business of building long-term relationships with our clients and associates alike. Our associates choose to stay and build long-term careers with our company because we recognize, promote, and reward exceptional talent with:

World-Class Workplace

• A culture that is both rich and diverse, focused on onboarding great talent!
• A collaborative environment built on a foundation of Teamwork.
• A flexible benefits plan and a Pension program are just some of the perks available to support both your Wellness & Financial goals.
• A modern, digitally advanced workplace.
• A coach committed to supporting the achievement of your personal career goals.

Benefits & Rewards Programs

• Opportunities for career growth and advancement
• A competitive compensation program
• Year-round best in industry clothing discounts and special offers
• A generous (flexible) benefits plan including a wellness program
• Three weeks of paid vacation, for all active Full-Time Associates, the longer you stay the more vacation you’ll earn
• Continuing Education Reimbursement program to contribute to your professional development
• A culture that promotes a healthy, fulfilling work/life balance while offering long-term career opportunities