Assistant Manager

As an Assistant Manager at Hermès Miami, you will play a crucial role in supporting the Managing Director and Floor Director in all aspects of the business. You will be responsible for building sales, identifying opportunities, and developing client relationships in a luxury retail environment.

• Supervise and coach staff to achieve sales objectives.
• Maintain an active management presence on the sales floor, ensuring exceptional service.
• Identify sales opportunities and track delivery and special orders.
• Conduct monthly meetings and annual performance evaluations.
• Communicate CRM standards and ensure associate compliance.
• Monitor staff scheduling and maintain accurate records of time and attendance.
• Organize seasonal trainings and ensure integration into client conversations.
• Assist in recruiting and interviewing candidates for open positions.
• Make critical client decisions and manage the store in the absence of senior management.

• 4+ years of retail management experience, preferably in a luxury environment.
• Proficiency in Excel, Word, Cegid, and E-time.
• Ability to learn merchandise, POS, and payroll systems.
• Strong communication skills, both written and verbal.
• Ability to lift up to 25 lbs. without assistance.
• Flexible work availability as business needs dictate.