Summary
The Assistant Store Manager partners with the General Manager to support all store functions for a luxury retail location, including sales, operations, talent management, clientele development, and merchandising. This role drives a positive customer experience while ensuring operational excellence and execution of store strategies. The Assistant Store Manager helps coach and develop staff and supports profitability and inventory management.
Responsibilities
- Achieve or exceed sales targets and contribute to top- and bottom-line results for the location
- Resolve customer issues, investigate trends, develop solutions, and coach staff on handling challenges
- Train sales associates on standard operating procedures and product knowledge
- Monitor inventory planning and maintain metrics such as in-stocks, turnover, and flow
- Maintain loss prevention procedures and increase security in receiving and store operations
- Review retail profit and loss, identify opportunities to improve profitability, and coach associates on performance
- Analyze sales and merchandising performance to identify top and slow sellers and execute merchandising strategy
- Perform store opening and closing procedures and ensure timely communication of company messages to the team
- Support store openings and roll-outs as needed
Requirements
- 1 to 3 years of store management experience; experience with fashion or luxury brands preferred
- BA or BS degree
- Experience maintaining retail operations excellence including payroll, shrink management, and inventory management
- Proven leadership in recruiting, developing, and mentoring associates
- Strong retail math skills and ability to use analytics to drive business decisions
- Operations focus with attention to internal KPIs and performance drivers
- Excellent communication, interpersonal, time management, and organizational skills
- Ability to stand for long periods and work standard, peak, and holiday retail hours
- Advanced Microsoft Office skills, specifically Word and Excel
