Summary
The Beauty Counter Manager oversees sales and customer experiences for an assigned beauty brand, combining selling and teaching to drive results. This role manages vendor relationships, events, and daily counter operations while building customer loyalty through personalized beauty services and digital outreach.
Responsibilities
- Deliver makeup applications and skincare analyses tailored to customer goals
- Achieve personal and counter sales targets using in-store and digital tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions including refunds and exchanges
- Recruit and open new customer loyalty accounts
- Maintain counter organization and customer-ready presentation
- Stay current on beauty trends and product knowledge through trainings
- Collaborate with team members to create an inclusive customer environment
Requirements
- Passion for beauty, makeup application, and skincare
- Strong customer service and ability to connect with customers
- Experience in a commissioned sales environment and drive to meet sales goals
- Excellent multitasking, organization, and follow-through skills
- Ability to handle customer concerns with empathy and respect
- Flexible availability including evenings and weekends
- High level of ownership, accountability, and initiative
- Comfort using digital tools and social media for sales and outreach
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