Summary
The Beauty Counter Manager leads sales and customer experience for assigned beauty brands, delivering personalized makeup and skincare services while driving counter performance. This role balances selling and coaching, manages events and vendor relations, and uses digital tools to build customer loyalty.
Responsibilities
- Provide makeup applications and skincare analyses to customers
- Recommend products based on customer beauty goals and trends
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Manage sales transactions including refunds and exchanges
- Open new customer rewards accounts and build customer loyalty
- Maintain department organization and cleanliness to ensure customer readiness
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for customer service and beauty including makeup application and skincare
- Excellent ability to connect with customers and handle customer concerns
- Empathy and respect when providing makeup and skincare services
- Strong multitasking, organization, and follow through skills
- Drive to achieve sales goals and interest in networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Experience in commissioned sales environment preferred
We have summarized this job description for you, click apply to see more details from the employer.
