Summary
The Beauty Counter Manager provides personalized beauty experiences while maximizing sales for an assigned brand at a department store counter. This role blends sales and education through makeup application, skincare consultations, digital and in-store selling, and vendor collaboration to build customer loyalty and drive results.
Responsibilities
- Conduct makeup applications and skincare analyses to recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Handle sales transactions including refunds and exchanges and open new rewards accounts
- Keep the department customer-ready through organization and cleanliness
- Stay current on beauty trends products and industry knowledge through trainings
Requirements
- Passion for customer service and beauty with knowledge of makeup application and skincare
- Excellent ability to connect with customers and proactively handle customer concerns
- Empathy and respect for all customers providing a supportive application environment
- Strong multitasking organization and follow-through skills
- Drive to achieve sales goals with interest in networking and using technology
- Ability to work a flexible schedule including evenings and weekends
- Capable of continuous movement and lifting up to 25 pounds as needed
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