Summary
The Beauty Counter Manager leads sales and customer experiences for an assigned beauty brand within the department, blending sales, education, and merchandising to drive results. This role focuses on makeup applications, skincare consultations, digital and in-store selling, and managing events and vendor relationships to build customer loyalty.
Responsibilities
- Perform makeup applications and skincare analyses tailored to customer goals
- Set and achieve personal and counter sales goals using in-store and digital tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Collaborate with team members to create a welcoming customer environment
- Handle sales transactions, refunds, exchanges, and open customer accounts
- Maintain department organization and cleanliness to keep customer-ready
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for beauty, trends, makeup application, and skincare
- Excellent customer connection skills and ability to handle customer concerns
- Empathy and respect for customers during personalized services
- Strong multitasking, organization, and follow-through abilities
- Drive to achieve sales goals and use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- Physical ability to stand and move continuously and lift up to 25 pounds
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