Summary
The Beauty Counter Manager delivers personalized beauty experiences, maximizes sales for an assigned brand, and leads by teaching colleagues in a commissioned retail environment. This role blends sales, product knowledge, and customer service while supporting vendor events and maintaining the counter presentation.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to drive business results
- Handle sales transactions, refunds, and exchanges accurately
- Open new customer rewards accounts to build loyalty
- Keep the beauty department organized and customer ready
- Collaborate with team members to create a welcoming inclusive environment
- Stay current on beauty trends and product knowledge through training
Requirements
- Passion for beauty, including makeup application and skincare
- Excellent customer connection and proactive problem solving skills
- Empathy and respect when providing makeup and skincare services
- Strong multitasking, organization, and follow through abilities
- Drive to achieve sales goals and comfort using networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Experience working in a commissioned retail sales environment is preferred
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