Summary
The Beauty Counter Manager leads the La Prairie counter to deliver personalized makeup and skincare experiences while maximizing sales. This role blends hands-on selling, education, and counter operations, and requires building customer relationships both in-store and digitally. The manager also coordinates vendor events and maintains a customer-ready counter environment.
Responsibilities
- Provide makeup applications, skincare analyses, and personalized product recommendations.
- Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
- Manage scheduling and execution of vendor events, promotions, and brand activities.
- Build and maintain strong vendor relationships to maximize business results.
- Handle sales transactions, refunds, exchanges, and open Nordstrom Rewards accounts to grow customer loyalty.
- Collaborate with team members to create a welcoming and inclusive customer environment.
- Maintain organization, cleanliness, and presentation of the counter.
- Stay current on beauty trends and product knowledge through provided trainings.
Requirements
- Passion for beauty, makeup application, and skincare with strong customer service skills.
- Proven ability to connect with customers, handle concerns proactively, and build a customer following.
- Drive to achieve sales goals and comfort working in a commissioned sales environment.
- Strong multitasking, organization, follow-through, and vendor collaboration skills.
- Ability to work a flexible schedule based on business needs, including evenings and weekends.
- Physical ability for continuous movement 6-8 hours per shift, including frequent bending, reaching, and occasionally lifting up to 25 pounds.
