Summary
The Beauty Counter Manager delivers personalized beauty experiences while maximizing sales for an assigned luxury brand. This role combines sales, product education, and customer relationship building in a commissioned retail environment at a department store counter.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products
- Set and achieve personal and counter sales goals using in-store and digital tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to drive results
- Maintain counter organization and cleanliness to keep department customer-ready
- Handle sales transactions including refunds and exchanges
- Open new customer loyalty accounts to build repeat business
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for customer service and beauty including makeup and skincare
- Strong ability to connect with customers and handle concerns professionally
- Empathy and respect when providing makeup and skincare services
- Excellent multitasking, organization, and follow-through skills
- Drive to achieve sales goals and use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- Physical ability to be on feet and lift up to 25 pounds as needed
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