Summary
Manage a Lancôme beauty counter within the Nordstrom Beauty Department to deliver personalized beauty experiences, drive sales, and build customer relationships through in-store and digital selling. Serve as both salesperson and educator while maintaining counter presentation and executing vendor events and promotions.
Responsibilities
- Conduct makeup applications and skincare analyses and recommend products to meet customer beauty goals
- Set and achieve personal and counter sales goals using in-store and digital tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Handle sales, refunds, and exchanges while promoting Nordstrom Rewards enrollment
- Collaborate with team members to create a welcoming inclusive environment
- Maintain counter organization and cleanliness to keep department customer-ready
- Stay current on beauty trends product knowledge through trainings
Requirements
- Passion for customer service and beauty including makeup application and skincare
- Excellent ability to connect with customers and proactively handle concerns
- Empathy respect and ability to provide supportive environment during services
- Strong multitasking organization and follow-through skills
- Drive to achieve sales goals and willingness to use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership accountability and initiative
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