Summary
The Beauty Counter Manager leads sales and customer service for assigned beauty brands by delivering makeup and skincare consultations, driving counter performance, and fostering vendor and customer relationships. This role balances selling, teaching, and team collaboration while meeting individual and counter sales goals in a commissioned environment.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products and solutions
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to support business results
- Collaborate with team members to create a welcoming and inclusive customer experience
- Manage sales transactions including refunds and exchanges and open new rewards accounts
- Maintain counter organization, cleanliness, and customer ready presentation
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for beauty, makeup application, and skincare with strong customer service skills
- Ability to connect with customers, handle concerns, and build a customer following
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and comfort working in a commissioned sales environment
- Flexible availability including evenings and weekends
- High level of ownership, accountability, and initiative
- Ability to stand and move continuously for 6-8 hours and perform physical tasks including lifting up to 25 pounds
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