Beauty Counter Manager - Santa Anita

Summary

The Beauty Counter Manager leads sales and customer service for an assigned beauty brand at the store counter, delivering personalized makeup and skincare experiences while driving sales through in-store and digital channels. This role balances selling, teaching, and counter operations to build customer loyalty and meet performance goals.

Responsibilities

• Perform makeup applications and skincare analyses and recommend products.
• Set and achieve personal and counter sales goals using in-store and digital tools.
• Manage scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize results.
• Handle sales transactions including refunds and exchanges.
• Open new customer rewards accounts to build loyalty.
• Keep the department organized, clean, and customer ready.
• Stay current on beauty trends and product knowledge through training.

Requirements

• Passion for beauty including makeup application and skincare.
• Excellent customer connection and ability to handle customer concerns.
• Empathy and respect when providing services to customers.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals and use networking and technology.
• Ability to work a flexible schedule including evenings and weekends.
• High level of ownership, accountability, and initiative.