Summary
The Beauty Counter Manager leads sales and customer service at an assigned beauty brand within the Nordstrom Beauty Department, combining personalized makeup and skincare consultations with sales and team collaboration to achieve counter goals and grow customer relationships.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products tailored to customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions including refunds and exchanges and assist in opening customer rewards accounts
- Create a welcoming inclusive environment and collaborate with team members
- Maintain counter organization, cleanliness, and customer readiness
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for customer service and beauty including makeup application and skincare
- Excellent ability to connect with customers and handle customer concerns
- Empathy and respect for diverse customers and comfort during applications
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and willingness to use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- Physical ability to be on feet 6-8 hours per shift and lift items up to 25 pounds
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