Beauty Counter Manager - The Grove

Summary

The Beauty Counter Manager leads sales and customer experience for an assigned beauty brand, delivering personalized makeup and skincare services while driving counter performance. This role blends sales, teaching, and vendor collaboration to build customer relationships in-store and through digital tools. The manager oversees events, maintains counter presentation, and supports team collaboration to meet business goals.

Responsibilities

• Provide makeup applications and skincare analyses tailored to customer needs
• Set and achieve personal and counter sales goals using in-store and digital selling tools
• Manage scheduling and execution of vendor events and promotions
• Build and maintain vendor relationships to maximize results
• Handle sales transactions including refunds and exchanges
• Recruit and retain customers by opening new rewards accounts
• Keep department organized, clean, and customer ready
• Stay current on beauty trends and product knowledge through training
• Work a flexible schedule including evenings and weekends

Requirements

• Passion for beauty, makeup application, and skincare
• Strong customer service and interpersonal skills
• Ability to connect with customers and handle concerns empathetically
• Strong multitasking, organization, and follow through skills
• Drive to achieve sales goals and use networking and technology
• Ability to work flexible schedule based on business needs
• Capability for continuous movement and physical tasks during shifts
• Ability to lift up to 25 pounds occasionally