Summary
The Beauty Counter Manager leads sales and customer experiences for an assigned beauty brand within the Nordstrom Beauty Department, combining selling and teaching to maximize counter performance. This role focuses on makeup application, skincare consultation, digital and in-store selling, and maintaining vendor relationships to drive results.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products
- Set and achieve personal and counter sales goals using in-store and digital tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Handle sales transactions including refunds and exchanges
- Recruit and build customer following through in-store and digital outreach
- Keep the department organized, clean, and customer-ready
- Stay current on beauty trends and product knowledge through training
- Contribute to a welcoming and inclusive team environment
Requirements
- Passion for customer service and beauty including makeup and skincare
- Ability to connect with customers and handle customer concerns with empathy
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and interest in networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Experience in a commissioned sales environment preferred
- Comfortable building customer loyalty and opening rewards accounts
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