SummaryAs a Boutique Director at Givenchy in Beverly Hills, you will lead and support the sales and operations of the boutique, aiming to exceed sales and profitability targets. You will embody the Givenchy DNA, focusing on delivering extraordinary client experiences and building community relationships.
Responsibilities- Deepen client relationships to achieve sales plans.
- Drive client loyalty and spending with new and existing clients.
- Identify business opportunities to achieve or exceed sales targets.
- Direct managers to cultivate client development activities.
- Create CSR opportunities by identifying clients' passions and social involvement.
- Demonstrate sales leadership on the sales floor.
- Deliver unique, personalized client experiences in-store and through events.
- Ensure continuous Client Experience management on the sales floor.
- Optimize hospitality and store amenities for unique experiences.
- Act on client feedback to improve customer service.
- Mentor and lead boutique teams.
- Hire talent to create a best-in-class service environment.
- Develop and execute action plans for talent recognition and growth.
- Encourage, coach, and provide feedback to the team.
Requirements- 5-10 years of retail, hospitality, or cross-industry experience.
- 5-10 years of management experience.
- Bachelor's degree preferred.
- Excellent verbal, written, and listening communication skills.
- Advanced knowledge of Microsoft Office, Outlook, and Zoom.
- Proven history of relationship development in the community.
- Experience managing multiple commitments diplomatically.
- Multilingual skills are a plus.
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