Boutique Director

The Boutique Director at Roberto Coin is responsible for ensuring exceptional client experiences while achieving company objectives. This role involves planning and executing the boutique business plan, managing a high-performing team, and maintaining operating processes and procedures. The Boutique Director will act as a communication link within the business, anticipating challenges and opportunities.

• Model exceptional client service for both internal and external clients.
• Share and spread best practices across the Group network.
• Meet profit targets and manage discounts and costs within budget.
• Achieve boutique objectives through KPIs and department targets.
• Manage performance of colleagues, providing feedback and development opportunities.
• Represent the Roberto Coin brand at meetings.
• Organize daily and weekly tasks through delegation and participation.
• Maintain visual merchandising standards.
• Manage till and transactional procedures.
• Conduct training and meetings as required.
• Ensure adherence to company dress code standards.
• Complete duties as assigned by management.
• Travel for business as required.

• Considerable retail management experience, ideally in a luxury environment.
• Proven sales achievements and jewelry product knowledge.
• Ability to develop and implement business strategies and manage budgets.
• Strong numeracy skills and ability to analyze sales performance.
• Experience in leading, mentoring, and coaching a high-performing team.
• IT literacy and evidence of CRM and networking skills.
• Physical ability to work long hours, lift packages, and stand for extended periods.