SummaryThe Boutique Director at Roberto Coin is responsible for ensuring exceptional client experiences while achieving company objectives. This role involves planning and executing the boutique business plan, managing a high-performing team, and maintaining operating processes and procedures. The Boutique Director will act as a communication link within the business, anticipating challenges and opportunities.
Responsibilities- Model exceptional client service for both internal and external clients.
- Share and spread best practices across the Group network.
- Meet profit targets and manage discounts and costs within budget.
- Achieve boutique objectives through KPIs and department targets.
- Manage performance of colleagues, providing feedback and development opportunities.
- Represent the Roberto Coin brand at meetings.
- Organize daily and weekly tasks through delegation and participation.
- Maintain visual merchandising standards.
- Manage till and transactional procedures.
- Conduct training and meetings as required.
- Ensure adherence to company dress code standards.
- Complete duties as assigned by management.
- Travel for business as required.
Requirements- Considerable retail management experience, ideally in a luxury environment.
- Proven sales achievements and jewelry product knowledge.
- Ability to develop and implement business strategies and manage budgets.
- Strong numeracy skills and ability to analyze sales performance.
- Experience in leading, mentoring, and coaching a high-performing team.
- IT literacy and evidence of CRM and networking skills.
- Physical ability to work long hours, lift packages, and stand for extended periods.
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