Brand Ambassador - CRC

As a Brand Ambassador at the Cartier Client Relations Center, you will be responsible for delivering an exceptional, luxury customer service experience while meeting or exceeding KPIs, SLAs, and other objectives. This fully remote position requires a high level of maturity, poise, and sound business judgment to work with luxury and demanding clients.

• Support inbound client communication channels in a timely, professional, and engaging manner.
• Guide clients in selecting the best creation for their needs by providing expert advice.
• Manage client-facing order follow-up and support for repairs and services.
• Capture client data for follow-up and relationship building.
• Resolve client challenges and concerns, aiming for first call resolution.
• Support the Cartier boutique network by handling increased phone volume.
• Participate in team and brand trainings related to Maison history and customer service practices.

• 3+ years in contact centers, customer service, retail, or equivalent experience.
• Experience in eCommerce or luxury retail sector preferred.
• Ability to work in a dedicated, private, and safe room with a private WiFi connection.
• Strong proficiency with computers and Microsoft Office suite.
• Flexibility to work within specified hours of operation and extended holiday hours.
• Excellent verbal and written communication skills.