SummaryAs a Brand Ambassador at the Cartier Client Relations Center, you will deliver exceptional luxury customer service experiences while meeting or exceeding key performance indicators and service level agreements. This fully remote role requires a high level of maturity and business judgment to work with luxury clients.
Responsibilities- Support inbound client communication channels including phone, email, chat, SMS, and social media.
- Guide clients in selecting products by providing expert advice on product details, sizing, personalization, and delivery.
- Manage client-facing order follow-up and support for repairs and services.
- Capture client data for relationship building and cultivate client relationships through exceptional service.
- Partner with management to develop client development plans and resolve client challenges.
- Support the Cartier boutique network and act as a referent for client experiences in physical spaces.
- Participate in team and brand trainings and host shadow sessions for new peers.
Requirements- 3+ years of experience in contact centers, customer service, or retail.
- Experience in eCommerce or luxury retail preferred.
- Ability to work in a private, secure environment with a private WiFi connection.
- Proficiency with computers, Microsoft Office, and communication management tools like Salesforce.
- Flexibility to work within specified hours and extended holiday hours.
- Excellent verbal and written communication skills and a passion for assisting clients.
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