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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail leadership, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • Cartier
  • Brand Ambassador - Dallas
Cartier
Cartier

Founded in 1847

Brand Ambassador - Dallas

Type
Temporary
Industry
Luxury Watches and Jewelry
Location
Dallas, TX
Category
Retail Sales
Remote
Fully Remote
Seniority
Associate

Jobs inner cover
Jobs inner cover

Summary

Cartier

Founded in 1847

Brand Ambassador - Dallas

Type
Temporary
Industry
Luxury Watches and Jewelry
Location
Dallas, TX
Category
Retail Sales
Remote
Fully Remote
Seniority
Associate

Application Type

Marketplace

Applications for this job are completed directly on the employer's website.

Job Description

Summary

As a Brand Ambassador at the Cartier Client Relations Center, you will deliver exceptional luxury customer service experiences while meeting or exceeding key performance indicators and service level agreements. This fully remote role requires a high level of maturity and business judgment to work with luxury clients.

Responsibilities
  • Support inbound client communication channels including phone, email, chat, SMS, and social media.
  • Guide clients in selecting products by providing expert advice on product details, sizing, personalization, and delivery.
  • Manage client-facing order follow-up and support for repairs and services.
  • Capture client data for relationship building and cultivate client relationships through exceptional service.
  • Partner with management to develop client development plans and resolve client challenges.
  • Support the Cartier boutique network and act as a referent for client experiences in physical spaces.
  • Participate in team and brand trainings and host shadow sessions for new peers.
Requirements
  • 3+ years of experience in contact centers, customer service, or retail.
  • Experience in eCommerce or luxury retail preferred.
  • Ability to work in a private, secure environment with a private WiFi connection.
  • Proficiency with computers, Microsoft Office, and communication management tools like Salesforce.
  • Flexibility to work within specified hours and extended holiday hours.
  • Excellent verbal and written communication skills and a passion for assisting clients.

We have summarized this job description for you, click apply to see more details from the employer.

Company Intro

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