Summary
Provide personalized and inspiring customer service on the sales floor while supporting store operations and visual standards. Drive sales and key performance indicators through product knowledge, styling, and engagement with customers to deliver the Ralph Lauren experience.
Responsibilities
- Deliver excellent customer service with a customer first mindset.
- Meet or exceed individual KPIs such as sales per hour and data capture.
- Support sales goals by collaborating with the store team and upholding brand standards.
- Engage customers with product knowledge and styling advice and enroll in loyalty programs.
- Assist customers in fitting rooms and maintain store standards.
- Complete opening and closing duties and support floor sets and replenishment.
- Participate in company trainings on product, process, and compliance.
- Provide feedback to management on product and category opportunities.
- Support a positive inclusive team environment and uphold company policies.
Requirements
- Retail or related industry experience preferred.
- Strong customer communication and interpersonal skills.
- Ability to operate register and perform physical tasks including standing and walking for extended periods.
- Ability to lift up to 30 lbs and maneuver the sales floor and back of house.
- Willingness to work a flexible schedule including days, evenings, weekends and possible travel.
- Ability to follow company policies, procedures, and visual guidelines.
- Capacity to balance tasks while prioritizing customer experience.
