Summary
Brand Ambassador responsible for delivering a personalized and inspiring customer experience while supporting store operations and sales objectives. This entry level retail role emphasizes customer first service, product knowledge, and teamwork to drive performance and uphold brand standards.
Responsibilities
- Provide excellent customer service with a customer first mindset.
- Meet or exceed individual sales KPIs such as sales per hour and data capture.
- Support achievement of sales plans and collaborate with team to uphold brand policies and procedures.
- Connect customers to programs such as Polo Connect and educate customers on company offerings.
- Assist in fitting rooms with sizing and maintain store standards.
- Maintain store standards on sales floor and back of house, completing opening and closing tasks.
- Support operational activities including floor sets and replenishment.
- Participate in company trainings on product, process, and talent development.
Requirements
- Retail or similar industry experience preferred.
- Effective communication skills with customers and store personnel.
- Ability to operate register and stand or walk for multiple hours.
- Ability to lift up to 30 lbs and maneuver around sales floor and stock areas.
- Willingness to work a flexible schedule including days, evenings, weekends and potential travel.
- Ability to build and maintain positive working relationships with customers and coworkers.
