Summary
Sales Brand Ambassador delivering exceptional customer service and personalized styling while representing a premium lifestyle brand. Role focuses on clienteling using digital tools, building lasting customer relationships, supporting store initiatives, and providing leadership and coaching to peers. Position requires flexibility to work varied schedules including evenings and weekends and supports progression into management roles.
Responsibilities
- Deliver exceptional customer service with detailed product knowledge and styling recommendations.
- Drive personal business growth through wardrobing, outreach, and digital clienteling.
- Support team sales targets and uphold brand standards and policies.
- Coach and guide Brand Ambassadors to improve customer centric behaviors and relationship building.
- Capture customer data using CRM tools to support clienteling and business initiatives.
- Participate in store and community initiatives and support recruitment efforts.
- Maintain store visual standards using company guidelines.
- Balance tasks while prioritizing the customer experience.
- Provide feedback to management on category opportunities and needs.
Requirements
- Sales experience in a specialty retail environment preferred.
- Strong communication skills with customers and store personnel.
- Ability to operate register, stand, walk, and move for multiple hours.
- Ability to lift up to 30 lbs and maneuver around the sales floor and stock areas.
- Willingness to work a flexible schedule including days, evenings, and weekends.
- Ability to build and maintain positive working relationships with customers and colleagues.
- Experience using digital tools for selling preferred.
- Ability to prioritize tasks and support a positive team environment.
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