Summary
Provide a personalized and inspiring shopping experience with a customer first mindset, supporting sales objectives and upholding brand standards. Act as an entry point for future leadership by demonstrating passion for fashion, strong teamwork, and inclusivity. Execute store operational tasks and participate in company trainings to support store performance and culture.
Responsibilities
- Deliver excellent customer service and prioritize the customer experience.
- Meet or exceed individual sales KPIs such as SPH and data capture.
- Support sales plans and collaborate with the team to uphold brand policies and procedures.
- Connect customers to loyalty programs and educate them on available offerings.
- Assist in fitting rooms with sizing and maintain store standards.
- Maintain sales floor and back of house standards including opening and closing duties.
- Support operational activities including floor sets and replenishment.
- Provide product feedback to management and maintain visual merchandising standards.
- Participate in company trainings and champion a professional inclusive work environment.
Requirements
- Retail or similar industry experience in a high-volume or high-profile environment preferred.
- Effective communication skills with customers and store personnel.
- Ability to stand, move, walk for multiple hours and operate a register.
- Ability to lift up to 30 lbs and maneuver around sales floor and back of house areas.
- Willingness to work a flexible schedule including days, evenings, weekends and potential travel.
- Ability to build and maintain positive working relationships with customers and coworkers.
- Ability to complete opening and closing responsibilities and maintain store standards.
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