Summary
Full-Time Brand Ambassadors provide a personalized and inspiring shopping experience that exceeds customer expectations while supporting store initiatives and upholding Ralph Lauren brand standards. This customer-first, team-oriented role is an entry point for future leadership and requires curiosity, resourcefulness, and a commitment to delivering consistent service on the sales floor.
Responsibilities
- Drive sales and profit performance by leveraging company tools and resources to engage customers and close business.
- Support execution of store and company initiatives and participate in team training to achieve business results.
- Engage clients through outreach and alternative purchasing methods (Gladly, Click to Zoom, JRNI, Ship to Home) and broaden product discovery via QR codes and digital catalogs.
- Maintain exceptional store standards on the sales floor and provide ongoing feedback to management on category opportunities.
- Participate in community outreach, networking, and talent sourcing to strengthen customer connectivity and store presence.
Requirements
- Retail or similar high-volume specialty environment experience preferred.
- Strong communication skills and proven ability to build and maintain positive customer and team relationships.
- Ability to operate the register, stand and walk for multiple hours, maneuver around the sales floor and stock/dressing areas, and lift up to 30 lbs.
- Willingness to work a flexible schedule including days, evenings, weekends, and occasional overnight shifts or travel as required.
- Effective planning, prioritization, and time-management skills.
