Summary
Brand Ambassadors deliver a personalized, customer-first shopping experience that drives sales and strengthens store presentation. This entry-level retail role supports sales objectives, visual standards, and operational tasks while serving as a pathway to future leadership opportunities.
Responsibilities
- Provide excellent customer service and prioritize the customer experience on the sales floor.
- Understand and meet or exceed individual sales KPIs (SPH, data capture) using available tools and resources.
- Assist customers in fitting rooms, advise on sizing, and maintain fitting room standards.
- Maintain store standards, complete opening and closing responsibilities, and uphold policies and procedures.
- Support operational activities including floor sets, replenishment (ISOS), and back-of-house tasks.
- Connect customers to loyalty and CRM programs (Polo Connect) and educate them on available offerings.
- Maintain visual merchandising standards using company guidelines and provide product feedback to management.
- Participate in required trainings and company initiatives to support ongoing development.
Requirements
- Retail or similar high-volume environment experience preferred.
- Strong communication skills and ability to effectively engage with customers and team members.
- Ability to stand, walk, move for multiple hours and maneuver around the sales floor, stock/dressing room, cash wrap and office.
- Ability to lift up to 30 lbs., perform repetitive tasks, and operate the register.
- Flexible availability including days, evenings, weekends, and occasional overnight shifts or travel as required.
- Ability to build and maintain positive working relationships with customers, management, and co-workers.
