CRM Manager

Summary

The CRM Manager supports CRM strategy, client insights, and data-driven initiatives across the Americas. This role strengthens client relationships and business growth by translating client data into actionable recommendations and delivering personalized client experiences.

Responsibilities

• Develop strategies to drive client acquisition, engagement, retention, high-potential conversion, and long-term client value.
• Collaborate with Retail, Client Development, VIC, and HQ CRM teams on regional and global priorities.
• Use client data and analysis to provide actionable business recommendations.
• Oversee the CRM Associate Manager and ensure effective execution of CRM programs and initiatives.

Requirements

• 5-7 years of experience in CRM, customer management, client development, data analytics, or a related field; luxury, fashion, or retail experience preferred.
• Bachelor's degree required; a degree in Business, Economics, Analytics, Marketing, or a related field is preferred.
• Advanced proficiency in CRM systems, BI tools, Microsoft Excel, and PowerPoint.
• Strong strategic, analytical, organizational, communication, and presentation skills.
• Ability to manage multiple priorities, maintain data accuracy, and work independently in a fast-paced environment.