Client Advisor - Bal Harbour

Summary

The Client Advisor delivers exceptional luxury customer experiences and represents the brand on the sales floor, prioritizing the client and fostering lasting relationships. This in-store role focuses on personalized service, capturing client data in CRM, supporting omni-channel initiatives, and maximizing individual and team sales.

Responsibilities

• Provide a welcoming, high-quality in-store experience and follow the client journey ceremony
• Capture and maintain customer data in the company CRM to develop personalized relationships
• Drive individual and team sales to achieve targets and KPIs through proactive selling and cross-selling
• Embrace and promote omni-channel activities and collaborate with colleagues across departments
• Maintain shop floor and visual display standards and comply with stock procedures
• Address customer complaints appropriately and liaise with management when needed
• Contribute to loss prevention and security awareness

Requirements

• Passion for selling and knowledge of luxury fashion and the product category
• Experience building long-lasting client relationships
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ambition, resilience, self-motivation, and problem-solving orientation
• Fluent English required; additional languages are a plus