Summary
The Client Advisor is a brand ambassador responsible for delivering exceptional client experiences, cultivating long-term relationships, and achieving sales and store goals. Reporting to store leadership, the role also supports visual merchandising, training, and operational activities to uphold brand standards.
Responsibilities
- Welcome clients and provide an outstanding client experience in line with brand standards.
- Develop and maintain long-lasting client relationships through proactive engagement and outreach.
- Achieve and exceed individual sales goals and key KPIs such as ADT and UPT.
- Support visual merchandising and ensure store presentation meets brand guidelines.
- Collaborate with store operations to follow company policies and procedures.
- Assist with inventory preparation and execution as needed.
- Manage follow up on customer charge sends, repairs, and holds.
- Participate as a team player and contribute to a positive work environment.
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment.
- Client centric with strong interpersonal and communication skills.
- Professional presentation and ability to communicate effectively in writing and verbally.
- Dependable, punctual, flexible, and able to work in a fast paced environment.
- Technologically savvy with proficiency in Microsoft tools such as Word Excel and Outlook.
- Ability to communicate in English; additional languages such as Spanish Mandarin or Cantonese preferred.
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