Client Advisor - Holt Renfrew

Summary

Provide outstanding customer service and exceed assigned sales goals by building and maintaining long-term client relationships. Tailor the in-store experience using clienteling tools and detailed product knowledge while maintaining professional appearance and store standards. Support daily store operations and contribute to team performance through collaboration and communication.

Responsibilities

• Achieve client advisor metrics, CRM requirements, and individual sales targets.
• Build and maintain client books; follow up on client inquiries and correspondence.
• Assist with special requests including repairs, special orders, and returns.
• Perform stocking/restocking and regular store maintenance; support visual merchandising with direction from VM and management.
• Use POS and other software accurately to update customer database and manage inventory functions.
• Participate in opening/closing procedures, team meetings, and training of new advisors.
• Adhere to loss prevention and health and safety guidelines.

Requirements

• Minimum 3 years' experience; luxury retail preferred.
• Minimum High School Diploma; strong digital literacy.
• Excellent verbal and written communication skills; foreign language skills a plus.
• Ability to use POS systems and inventory functions; RTW experience preferred.
• Flexible availability including some nights, weekends, and holidays.
• Ability to lift up to 10 lbs.