Summary
Provide personalized luxury retail service as a Client Advisor, representing the brand and delivering exceptional client experiences in a fast paced store environment. Engage with clients to understand needs, build long term relationships using clienteling tools, and contribute to achieving individual and team sales goals while developing product knowledge across categories.
Responsibilities
- Deliver exceptional client experiences by understanding and fulfilling client needs and preferences.
- Act as a brand ambassador ensuring every interaction reflects brand values and service standards.
- Achieve individual and team sales objectives through proactive client engagement and relationship building.
- Develop and maintain product knowledge across all categories to provide informed recommendations.
- Use clienteling tools to manage relationships and personalized follow up with clients.
- Collaborate with team members to maintain a positive and dynamic store environment.
- Continuously learn and improve personal and team performance through training and feedback.
Requirements
- Previous retail experience, preferably in a high end or luxury environment or strong customer centric background.
- Demonstrated sales and commercial mindset with ability to meet sales goals.
- Passion for building and maintaining meaningful relationships with a diverse client base.
- Strong interpersonal and communication skills with ability to engage and influence clients.
- Willingness to learn, adapt, and develop product and clienteling expertise.
- Ability to thrive in a fast paced luxury retail environment and work collaboratively in a team.
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