Client Advisor - NorthPark

Summary

The Client Advisor is a retail sales professional responsible for driving store performance by building lasting client relationships through expert product knowledge and refined selling ceremonies. The role focuses on delivering exceptional luxury clienteling, achieving sales targets, and promoting the brand image through high standards of service and presentation. This position is based at the NorthPark store in Dallas and supports both sales and operational store activities.

Responsibilities

• Meet and exceed monthly sales goals as determined by management.
• Demonstrate in-depth knowledge of assigned product categories and maintain awareness of all store merchandise.
• Manage and optimize each step of the sales process to ensure a sophisticated and enjoyable client experience.
• Develop and maintain client relationships through follow-up calls, notes, and personalized outreach; maintain a book of clients and sales records.
• Schedule client appointments and prepare merchandise in advance to support appointments and private shopping.
• Support visual merchandising standards, accurate coding/tagging/pricing of product, and provide qualitative feedback to management.
• Participate in inventory counts and contribute to a clean, organized store environment.

Requirements

• Previous luxury retail customer service experience; experience in a high-end clienteling environment preferred.
• Previous client book preferred and proven track record of achieving sales goals.
• Excellent customer service, written and verbal communication skills, and strong organizational abilities.
• Physical ability to stand and walk up to eight hours per day and lift or move up to 50 pounds.
• Preferred: 4+ years in a premium/luxury commission sales environment.