Summary
Provide exceptional in-store fragrance and beauty service as a brand ambassador, building strong, long-lasting client relationships through personalized consultations and demonstrations. Deliver a seamless omni-channel client experience while contributing to sales growth and maintaining professional presentation of the boutique. Participate in ongoing training to apply product and service knowledge and support team objectives.
Responsibilities
- Provide superior service to every client through a consistent service ritual and personalized consultations.
- Deepen client relationships and loyalty through product knowledge, services, and data capture to recruit and retain clients.
- Achieve sales targets and contribute to business growth using product, services, and client engagement strategies.
- Attend seasonal trainings and utilize learning applications to implement new skills and product knowledge.
- Support an omni-channel approach, resolve client situations following company standards, and coordinate with appropriate teams as needed.
- Maintain a clean, tidy, hygienic, and professional work area and adhere to visual merchandising guidelines.
- Be a full-time front-of-house presence, supporting client sales and delivering elevated client service; ability to lift up to 5 lbs and stand for extended periods.
Requirements
- Service-oriented with excellent listening and communication skills and a strong passion for beauty and fragrance.
- Ability to build rapport and long-term client relationships; teamwork and adaptability to scheduling changes.
- Artistry skills and direct brand or beauty experience preferred; foreign language skills a plus.
- Willingness to learn, attend trainings, and apply product knowledge to client interactions.
- Physical ability to stand for extended periods and lift up to 5 lbs.
