Summary
The Senior Client Advisor at Legacy West serves as the brand ambassador responsible for achieving sales objectives by deepening client connections through best-in-class service and elevated experiences. The role includes both in-store and remote client engagement, recruiting and developing clients, and supporting selected store management activities. The advisor leverages product knowledge and styling to drive repeat business and enhance brand loyalty.
Responsibilities
- Proactively engage clients in-store and remotely to build lasting relationships and capture client information.
- Deliver personalized, client-centric experiences using storytelling, styling advice, and product knowledge.
- Drive individual and store sales results by monitoring KPIs, using effective selling techniques, and promoting virtual appointments and distance sales.
- Support store operations including stock maintenance, inventories, POS transactions, and general administration.
- Contribute to visual merchandising standards and maintain optimal product levels on the sales floor.
- Assist with select management functions as needed (approving returns/exchanges, opening and closing procedures, securing assets).
- Collaborate with teammates, participate in trainings, and support onboarding of new Client Advisors.
Requirements
- 4+ years of luxury fashion sales experience with a proven track record.
- Passion for relationship building and strong client engagement skills.
- High degree of ethics, professionalism, and integrity with the ability to inspire trust.
- Proven ability to drive and exceed individual and store sales results.
- Strong communication skills and ability to collaborate and act as a role model for teammates.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
- Ability to work in a fast-moving, dynamic environment and perform complex tasks accurately.
