Summary
The Senior Client Advisor is a retail sales professional responsible for deepening client relationships and achieving individual and store sales objectives through elevated, personalized service. The role supports certain store leadership and operational functions while delivering best-in-class in-store and remote client experiences. The advisor leverages product knowledge and styling to drive loyalty and repeat business.
Responsibilities
- Proactively engage clients to build strong, lasting relationships and recruit new clients to the store.
- Drive individual and collective sales results through effective selling, cross-selling, and upselling techniques.
- Deliver personalized, elevated client experiences both in-store and via virtual appointments or distance sales.
- Support store management duties as needed, including POS approvals, returns/exchanges, and opening/closing procedures.
- Maintain stock levels, participate in inventories, and uphold visual merchandising standards.
- Accurately capture client information using in-store technology and ensure smooth client journeys.
Requirements
- 4+ years of luxury fashion sales experience with a proven sales track record.
- Demonstrated ability to build and maintain strong client relationships and drive results.
- Strong communication, collaboration, and interpersonal skills; ability to inspire trust and influence teammates.
- High degree of professionalism, ethics, integrity, and commercial awareness.
- Flexibility to work retail schedules including evenings, weekends, and holidays.
- Ability to perform complex tasks accurately and adapt in a fast-moving environment.
- Deep knowledge of and passion for fashion and luxury products.
- Familiarity with POS transactions, client data capture, and basic store operations.
