Client Advisor - NorthPark

Summary

Provide exceptional luxury customer service as the store ambassador, building relationships and driving individual and team sales. Guide clients through personalized experiences, identify needs, and promote products to develop long-term loyalty. Maintain high standards of visual presentation, store operations, and security while supporting omnichannel initiatives.

Responsibilities

• Create a welcoming environment and deliver an excellent in-store experience, placing the customer at the center of every interaction.
• Capture and update customer data in the CRM to maintain relationships and generate future sales opportunities.
• Engage in cross-selling across departments and proactively pursue individual sales targets and KPIs.
• Collaborate with team members to ensure consistent service and positive working environment.
• Stay informed on fashion trends and product knowledge; handle customer complaints and escalate to management when needed.
• Maintain shop floor standards, visual displays, stock procedures, and contribute to loss prevention.

Requirements

• Passion for selling and retail with interest in luxury, fashion, art, and design.
• Experience building long-lasting client relationships and delivering personalized service.
• Ability to work both independently and as part of a team with strong communication skills.
• Ambition, resilience, self-motivation, and a results-driven, problem-solving attitude.
• Product knowledge of the managed category; English required, additional languages a plus.