Client Advisor - Oakridge Shopping Centre

Summary

The Client Advisor is the primary point of contact for clients, delivering exceptional, personalized service to drive sales and build long-term relationships. Based at the Vancouver Oakridge Shopping Centre, the role provides expert product knowledge and styling advice while maintaining the brand’s standards and store presentation.

Responsibilities

• Greet and assist clients with a professional, personalized approach to create a luxury shopping experience.
• Provide expert product knowledge and styling recommendations tailored to client needs.
• Drive sales through upselling, cross-selling, and achieving individual targets.
• Build and maintain a client book, conducting follow-ups and organizing appointments and events.
• Process transactions, manage POS operations, support inventory replenishment, and assist with visual merchandising.

Requirements

• Previous experience in luxury retail, high-end fashion, jewelry, watches, or related lifestyle brands.
• Excellent interpersonal and storytelling abilities to engage and advise clients.
• Proven sales orientation with the ability to meet and exceed targets.
• Customer-centric mindset, cultural awareness, and strong teamwork skills.
• Multilingual abilities are advantageous.