Summary
Provide exceptional personalized service to clients in a luxury retail boutique, support store sales and key performance indicators, and uphold the brand image and standards. Build and maintain client relationships, assist management and colleagues, and deliver memorable sophisticated experiences to visitors and clients.
Responsibilities
- Provide outstanding client and after-sale service to visitors and clients
- Connect with clients to identify needs and anticipate future requests
- Cultivate and manage a robust client portfolio to grow business
- Drive individual sales and KPI performance with a business mindset
- Create personalized versatile and timeless looks for clients
- Communicate professionally and sincerely with clients and colleagues
- Use available tools and applications to optimize business opportunities
- Collaborate proactively with front and back of house teams to support overall team goals
- Adhere to company policies and operational procedures
Requirements
- Preferred experience in client facing roles in fashion accessory retail customer service or luxury hospitality
- Passion for fashion culture and creating personalized looks
- Business minded with an entrepreneurial spirit
- Strong team spirit and ability to achieve common goals
- Comfortable with technology and quick to adapt to new tools
- Motivated to work in a fast paced environment able to multitask and prioritize
- Proactive passionate and problem solving attitude
- Excellent written oral and listening skills in English and local language
- Openness to change and drive for personal development
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