Summary
The Client Advisor contributes to store sales and KPI achievement by delivering a memorable, sophisticated client experience. They support management and colleagues while upholding Maison values and standards. The role focuses on building client relationships, driving business performance, and providing exceptional after-sale service.
Responsibilities
- Provide outstanding client and after-sale service to visitors and clients
- Connect and reconnect with clients to identify needs and anticipate requests
- Cultivate and maintain a robust client portfolio
- Drive individual sales and KPI performance with a business mindset
- Create personalized and timeless looks for clients
- Communicate professionally and sincerely with clients and colleagues
- Use available tools to optimize business opportunities
- Support and collaborate with front and back-of-house teams
- Adhere to company policies and operational procedures
Requirements
- Preferred experience in client facing roles in fashion, accessory retail, customer service, or luxury hospitality
- Passion for fashion and ability to create personalized looks
- Business mindset and entrepreneurial spirit
- Strong team spirit and ability to achieve common goals
- Comfortable using tools and applications and adapting to new technology
- Ability to work in a fast-paced environment, multitask, and prioritize
- Proactive, passionate, and problem-solving attitude
- Excellent written, oral, and listening skills in English and local language
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