Summary
The Client Advisor contributes to store sales and KPI achievement by delivering memorable, sophisticated client experiences and supporting the management team and colleagues while upholding Maison values and standards.
Responsibilities
- Provide outstanding client and after-sale service to visitors and clients
- Connect and reconnect with clients to identify needs and anticipate requests
- Cultivate and maintain a robust client portfolio to grow business
- Drive performance to exceed individual sales and KPI goals
- Create personalized, versatile, and timeless looks for clients
- Communicate professionally and sincerely with clients and colleagues
- Use available tools to optimize business opportunities
- Collaborate with front and back-of-house teams to support team achievements
- Adhere to company policies and operational procedures
Requirements
- Preferred experience in fashion and accessory retail customer service or luxury hospitality
- Passion for fashion culture and creating personalized looks
- Business mindset and entrepreneurial spirit
- Strong team spirit and ability to work in a fast-paced environment
- Comfortable using tools and applications and adapting to new technology
- Ability to multitask, prioritize, and demonstrate creativity
- Proactive, passionate, and problem-solving attitude
- Excellent written, oral, and listening skills in English and local language
- Willingness to embrace change and develop professionally
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