Client Advisor - South Coast Plaza

Summary

Join the team as a Client Advisor at South Coast Plaza providing personalized luxury service, building enduring client relationships, and achieving monthly and yearly sales objectives while representing the brand heritage and product knowledge.

Responsibilities

• Meet or surpass monthly and yearly sales objectives and KPI targets.
• Provide outstanding personalized customer service and build lasting client relationships.
• Use CRM tools to record customer information and drive personalized engagement.
• Maintain an organized sales floor and stockroom and contribute to store image upkeep.
• Support shipping receiving and inventory control as requested.
• Contribute to visual presentation of products following brand standards.
• Promote store events via email phone and personalized notes and follow up on inquiries.
• Manage client book with regular contact and prompt follow up on sales and services.
• Address client issues including shipping and alterations.

Requirements

• Over three years of luxury fashion sales experience in a retail environment.
• Proven history of exceeding individual and store targets while building customer relationships.
• Excellent verbal and written communication skills and ability to multitask.
• Strong organizational skills and follow through.
• Team oriented with ability to collaborate effectively.
• Ability to thrive in a dynamic fast paced environment and adapt to customer needs.
• Willingness to work a flexible schedule including evenings weekends and holidays.
• Foreign language knowledge is a plus.