SummaryThe RIMOWA Client Advisor at South Coast Plaza is responsible for generating sales through exceptional client relations and product knowledge while acting as an ambassador for the RIMOWA brand. This role requires a professional demeanor and a passion for luxury sales.
Responsibilities- Achieve personal sales goals and support team members to achieve store sales goals.
- Educate clients with company history and the most current product knowledge.
- Maintain an active client book to cultivate new and existing client relationships.
- Ensure prompt follow-up with client purchases, repairs, and inquiries.
- Provide the best experience for customers by continuously building knowledge of company history, new products, and competitors.
- Understand and operate the store POS system, including opening and closing the register.
- Process payment and return of merchandise, conduct inventory counts, and adhere to company loss prevention policy.
- Maintain and execute store merchandising standards and store readiness, including housekeeping duties.
Requirements- High school diploma or equivalent.
- Minimum of 3 years of luxury sales experience, with a preference for candidates with established client books.
- Professional presentation and excellent communication skills, both verbal and written.
- Excellent problem-solving skills, positive attitude, and team player.
- Knowledge of fashion, design trends, and a love of travel.
- Ability to work varied hours and days, including nights, weekends, and holidays.
- Must be able to lift large boxes up to 20lbs repeatedly.
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