Summary
Experienced luxury Client Advisor with expertise in handbags and womens ready to wear to deliver personalized Valentino service at the Beverly Hills Saks concession. Role focuses on building long term client relationships, driving sales through styling and clienteling, and supporting boutique operations and visual standards.
Responsibilities
- Create and maintain strong long term client relationships through proactive engagement and personalized service
- Deliver the full client journey including preparation, welcome, presentation, closing and follow up
- Utilize CRM and clienteling tools to reach CRM targets and execute personalized outreach campaigns
- Prepare for client appointments by researching preferences, organizing merchandise, and creating a welcoming environment
- Stay informed on new arrivals and seasonal trends to curate looks and offer styling across categories
- Assist with sales and after sales activities including returns, repairs and customer inquiries
- Ensure product maintenance, replenish floor stock and know warehouse inventory to maximize sales
- Collaborate with visual team and store management to uphold presentation standards
- Support store operations including POS transactions and shipping or receiving when needed
Requirements
- Previous luxury retail sales experience with relevant clientele focus
- Proven track record of achieving sales results and meeting KPIs
- Strong client relationship building and communication skills
- Proficiency with retail POS systems and MS Office programs
- Ability to work a flexible schedule including evenings, weekends and holidays
- Action oriented with a drive for results and problem solving skills
- Team player with attention to service and presentation
- Foreign language skills are a plus
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