Client Advisor - The Forum Shops At Caesars Palace

Summary

Provide exceptional luxury retail service by building meaningful client relationships, exceeding sales goals, and delivering a personalized in-store experience while maintaining company standards and clienteling practices.

Responsibilities

• Achieve client advisor metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Build and maintain client books and follow through on client inquiries and requests.
• Assist with special requests including repairs, special orders, and returns.
• Use POS system and inventory software accurately and maintain customer database.
• Participate in stocking, store maintenance, opening and closing duties, and team meetings.
• Maintain professional appearance and adhere to dress code and grooming standards.
• Support visual merchandising standards and loss prevention procedures.
• Participate in training of new client advisors and maintain communication with management.

Requirements

• Minimum 3 years of experience; luxury retail preferred.
• Strong drive for results and goal oriented.
• Excellent verbal and written communication skills.
• Ability to use POS systems and inventory management functions.
• Ready to work flexible availability including nights, weekends, and holidays.
• Organizational skills and strong digital literacy.
• High school diploma minimum.
• Ability to lift up to 10 lbs and work in a collaborative team environment.
• Foreign language skills and ready to learn product knowledge.