Summary
Deliver an exceptional luxury client experience as the primary in-store advisor, driving client relationships and commercial results through personalized service, clienteling, and product expertise. Collaborate with central and local teams to execute brand strategy while fostering an entrepreneurial, service-focused culture.
Responsibilities
- Embody the brand and deliver memorable client experiences using a personalized selling approach.
- Develop and maintain client relationships to drive repeat business and lifetime loyalty.
- Consistently achieve or exceed monthly, quarterly, and annual sales targets.
- Capture and manage client data using POS and client tracking systems.
- Convert prospects through discovery, curiosity, and elevated appointments.
- Drive sales through key product pillars and tailored styling guidance.
- Optimize in-store hospitality and amenities to enhance the client experience.
- Leverage client feedback and NPS insights to improve service and experiences.
- Work flexible hours including nights, weekends, and holidays.
Requirements
- Experience in retail or luxury retail or relevant client-facing roles such as hospitality.
- Proven track record of achieving commercial sales results.
- Ability to connect with a diverse client base and build relationships.
- Proficiency with point of sale systems, client tracking tools, and email applications.
- Flexibility to work non-traditional hours including weekends and holidays.
- Authorization to work in the United States.
- Strong communication and brand ambassador skills.
- College degree preferred.
- Multilingual ability desirable.
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