Client Advisor - Topanga

Summary

Act as the Brand ambassador on the sales floor, delivering an exceptional luxury client experience while driving individual and team sales. Build and maintain long-term client relationships through personalized service, CRM use, and an omnichannel approach. Ensure high visual and operational standards and contribute to a positive team environment.

Responsibilities

• Create a welcoming environment and provide excellent in-store service following the client journey ceremony.
• Capture and maintain customer data in the company CRM to develop personalized relationships and future opportunities.
• Embrace and promote the omnichannel mindset and engage in proactive cross-selling to meet sales targets and KPIs.
• Maintain shop floor presentation and visual displays, complying with operational and stock procedures.
• Handle customer complaints effectively, liaising with the line manager when necessary, and contribute to loss prevention.

Requirements

• Passion for selling and strong interest in luxury, fashion, art, and design.
• Experience building long-lasting client relationships and working independently and as part of a team.
• Excellent communication and interpersonal skills; English required, other languages a plus.
• Ambition, resilience, self-motivation, result orientation, and problem-solving ability.
• Product and brand knowledge relevant to the managed category.