Summary
The Client Advisor delivers best-in-class client service on the sales floor, achieves individual sales goals and KPIs, and builds lasting client relationships through strong product knowledge and sales ceremonies. This role supports boutique operations and contributes to a welcoming client-focused environment at the Valley Fair location.
Responsibilities
- Achieve and exceed individual sales goals, UPT and average dollar per transaction targets.
- Provide exceptional service in person, by phone and via electronic communication; develop and maintain a local and international client book.
- Demonstrate product expertise and engage clients through storytelling and personalized selling ceremonies.
- Support floor moves, visual merchandising, housekeeping and inventory/cycle counts; protect boutique assets.
- Locate merchandise across boutiques and accurately process charge-send and other sales per company guidelines; assist with packing and wrapping when needed.
Requirements
- At least 3 years of retail sales and client service experience, preferably in luxury consumer goods.
- Strong communication, organization and follow-through skills with a drive for business results.
- Ability to work varied hours, including nights, weekends and holidays, and adapt to evolving business needs.
- Proficiency with phone systems, POS/computer systems and other boutique equipment; ability to read, count and complete business documentation.
- Physical ability to stand for extended periods, move merchandise and lift at least 30 lbs.
