Client Advisor - West Hartford

Summary

Client Advisor responsible for delivering a luxury in-store experience, building and deepening client relationships, and achieving store sales goals while representing the brand with professionalism and passion. The role requires strong communication, customer service, and sales aptitude within a luxury retail environment. Flexibility to work non-traditional hours including evenings, weekends, and holidays is required.

Responsibilities

• Provide exceptional in-store client service and create memorable client moments using brand standards.
• Develop and cultivate new and existing client relationships to drive lifetime loyalty and repeat business.
• Consistently achieve or exceed monthly, quarterly, and annual sales plans.
• Capture and maintain client data using client tracking systems and POS.
• Sell across key product pillars and meet individual sales targets.
• Execute hospitality and store amenities to optimize the client experience.
• Act on client feedback and program performance metrics to improve service.

Requirements

• Experience in retail or luxury retail or relevant client-facing experience such as hospitality.
• Proven track record of achieving sales results.
• Proficiency with Point of Sale systems, client tracking systems, and Microsoft Outlook or email.
• Flexibility to work days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Authorization to work in the United States.
• Preferred: college degree, GIA coursework or Graduate Gemologist credentials, and proficiency in additional languages.