Client Advisor - Westfield Valley Fair

Summary

The Client Advisor is a brand ambassador who delivers exceptional client experiences on the sales floor by welcoming clients, discovering needs, and guiding purchases. This role drives sales and key KPIs while supporting store operations, visual merchandising, and training needs. The Client Advisor cultivates long-term client relationships through proactive outreach and personalized service.

Responsibilities

• Welcome clients and provide outstanding, personalized service in accordance with brand standards.
• Develop and maintain long-lasting client relationships through active clientele management and outreach.
• Achieve and exceed individual sales goals and KPIs (ADT, UPT, data capture, repurchase rate).
• Support inventory preparation, follow up on customer charge sends, repairs, and holds, and collaborate with operations to ensure policy adherence.
• Support and maintain visual merchandising standards and assist with training initiatives as required.

Requirements

• Minimum 2 years of retail experience, preferably in a luxury environment; hospitality or other client-facing experience acceptable.
• Client-centric, team-oriented, with strong interpersonal and communication skills.
• Professional presentation and the ability to communicate effectively in English; additional languages preferred.
• Technologically proficient with Microsoft tools (Word, Excel, Outlook) and point-of-sale systems.
• Dependable, punctual, flexible, and able to work in a fast-paced retail environment.